Privacy Policy

Citrus Valley Physical Therapy ("we," "us," or "our") operates the website at citrusvalleypt.com. This policy explains, in plain terms, what information the website collects, why we collect it, who else touches it, and what you can ask us to do about it. It covers the website only. Medical records created when you are treated at the clinic are handled separately under the health privacy laws that apply to our practice.

Information We Collect

The main way we collect information is when you fill in a form on this site. Those forms ask for your name, phone number, email address, and a short description of what is going on with your pain or injury. If you email us, call the number listed on the site, or send a text, we keep what you send so we can respond and follow up.

Please keep website form entries brief. Do not send detailed medical history, diagnoses, test results or images through the website. Bring those to your appointment or call the clinic instead.

Some information is also collected automatically when you browse, such as your IP address, browser and device type, the pages you open, and the site that referred you. This is standard web server and analytics information and it is not used to identify you personally.

How We Use Your Information

We use what you submit to contact you about your request, schedule or confirm an appointment, verify your insurance benefits, answer your questions, and follow up about your care. We use the automatic technical information in aggregate to understand which pages people find useful and to keep the site working properly.

We do not sell your personal information. We do not share it with advertisers. We do not use it to build profiles about you for anyone else's marketing.

Text Messages and Consent

The booking form includes a checkbox asking whether you agree to receive text messages from Citrus Valley Physical Therapy. Ticking it is your consent, given for application to person (A2P) messaging, to be texted at the number you provided about your appointment request, scheduling, reminders and care follow up. It is optional. You can book and be treated without it, and we will simply call or email you instead.

Message frequency varies. Message and data rates may apply, depending on your mobile plan. Reply STOP to any message from us to opt out, and we will stop texting that number. Reply HELP, or call (909) 353-7053, if you need assistance. You can also email infocitrusvalley@gmail.com to be removed from any list. Consent to receive text messages is never a condition of receiving care, and mobile opt in data is not shared or sold to third parties for their own marketing.

Cookies

This site uses cookies and similar browser storage to keep the pages working correctly and to measure site traffic in aggregate. Embedded content, such as the Google Maps frame showing our location and the reviews widget described below, may set cookies of its own when it loads. You can block or delete cookies in your browser settings. Some parts of the site may not behave as intended if you do.

Third Parties We Use

A small number of outside services help us run this website. Each one receives only what it needs to do its job.

Netlify hosts this website and processes the forms you submit. Your form entry is delivered to us through Netlify's form handling and stored there as well as in our own systems.

Elfsight powers the Google reviews widget that appears on some pages. It loads review content from Google. You do not need to submit anything for it to display, and we do not send it your form information.

Google provides the embedded map showing our clinic location, and may provide website analytics reporting aggregate visitor numbers. Google's own privacy terms apply to the data those embeds collect.

We may also use a scheduling and patient communication platform to manage appointment requests and reminders. Any provider we use is expected to keep your information confidential and to use it only to perform the service we engaged them for. We may disclose information where the law requires it, or where it is needed to protect the rights, safety or property of our patients or our practice.

How Long We Keep It

Website form submissions and related correspondence are kept for as long as we reasonably need them to respond to you, arrange your care, and meet our business and legal recordkeeping obligations. When information is no longer needed for those purposes, it is deleted or de-identified. Automatically collected analytics data is retained in aggregate form.

Security

We take reasonable steps to protect the information submitted through this site, including transmitting it over an encrypted connection and limiting access to staff who need it. No website or method of transmission is completely secure, so please use the clinic phone number for anything sensitive.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended, gives you the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources it came from, the purpose we collected it for, and the categories of third parties it was shared with. You may also request that we correct inaccurate personal information, or delete personal information we hold about you, subject to the exceptions the law allows, including records we are required to retain.

You have the right not to receive discriminatory treatment for exercising any of these rights. We do not sell or share personal information as those terms are defined by California law, so there is nothing to opt out of on that front. To make a request, email infocitrusvalley@gmail.com or call (909) 353-7053. We will verify your identity before acting, usually by confirming details we already hold, and we will respond within the timeframe the law provides. An authorized agent may submit a request on your behalf with written permission.

Children

This website is not directed at children, and we do not knowingly collect personal information online from children under 13. Where a parent or guardian submits a form on behalf of a minor patient, they are doing so as the responsible adult.

Changes to This Policy

We may update this policy as our services or the law change. The revised version will be posted on this page with a new effective date. Continuing to use the site after an update means you accept the current version.

Contact Us

Questions about this policy, or a request about your information, can go to Citrus Valley Physical Therapy by email at infocitrusvalley@gmail.com, by phone at (909) 353-7053, or by mail at 2079 Orange Tree Ln, Redlands, CA 92374.